Privacy Policy

Chemung Family Dental
1007 Broadway St
Elmira, NY 14904
Email: info@chemungfamilydental.com

Effective Date: August 14, 2026 (SMS provisions added August 14, 2026)

1. Overview

Chemung Family Dental respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable laws, including HIPAA.

2. Information We Collect

Personal Information

Name, address, phone number, and email address
Insurance and billing information
Appointment and communication history

Health Information (PHI)

Medical and dental history
Treatment records, x-rays, and diagnostics
Payment and insurance claims data

Website and Digital Data

IP address, browser type, and device data
Cookies and analytics tracking data
Form submissions and online appointment requests

3. How We Use Your Information

Treatment

We use your information to provide, coordinate, and manage your dental care.

Payment

We use your information to bill and collect payment from you or your insurance provider.

Healthcare Operations

We use your information to improve services, train staff, and support quality assurance and operations.

Communication

Appointment reminders
Treatment follow-ups
Practice updates where permitted

Marketing (Non-PHI)

We may use general contact information for promotions. We do not use or disclose protected health information for marketing without authorization.

4. HIPAA Compliance

We maintain the confidentiality of your protected health information and only use or disclose it as permitted by law. We will notify you in the event of a breach when required.

5. SMS Messaging & Mobile Data Privacy

If you provide your mobile phone number and consent to receive SMS or MMS messages from Chemung Family Dental, we use your information solely to deliver the messaging services you have opted into.

No mobile information will be sold or shared with third parties for promotional or marketing purposes. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

You may opt out of receiving SMS communications at any time by replying STOP to any message or by contacting us at info@chemungfamilydental.com or (607) 734-2045. Upon receipt of your opt-out request, we will promptly stop sending SMS messages to your number.

Consent categories

Transactional messages - appointment reminders, appointment confirmations, and account or billing updates - are sent only to patients who have provided their mobile number and opted in.
Marketing messages - invitations to leave a review, promotional offers, and feedback surveys - require a separate, optional opt-in. Marketing opt-in is never pre-selected and is not a condition of receiving care.
Standard message and data rates from your carrier may apply. Message frequency may vary.
Reply HELP at any time for assistance, or contact us at (607) 734-2045.

Written opt-in form

A downloadable Patient Communication Opt-In Form is available for in-office use: Download the Patient Communication Opt-In Form (PDF). Your consent to receive SMS or email communications is voluntary and may be withdrawn at any time.

6. Information Sharing

We may share your information with:

Insurance companies
Specialists or labs involved in your care
Business associates under appropriate agreements
Authorities when required by law

We do not sell your information.

7. Your Rights

Access and request copies of your records
Request corrections
Request restrictions
Request confidential communication
File a complaint without retaliation

8. Data Security

We use administrative, technical, and physical safeguards to protect your information.

9. Cookies and Tracking

Our website may use cookies for analytics and performance optimization. You can disable cookies in your browser.

10. Third-Party Services

We may use third-party providers for scheduling, payments, and analytics. These providers are expected to protect your data.

11. Changes

We may update this policy. Changes will be posted with a revised date.

12. Contact